Purpose

The main purpose of this position is to provide second line (Tier 1 – 2) IT E-Learning support to SPU staff and students. 

Minimum requirements

• National Diploma in Information Communication Technology or Electrical/Electronic/Sound Engineering
• 2 to 4 years of related experience
• Industry specific certifications (e.g., Extron, etc.)
• Driver’s licence
• Willingness to work outside of normal working hours
• Extron certification will be an added advantage
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment
• Audio Visual equipment installation, maintenance, and management will be an added advantage
• Equipment programming experience will be an added advantage
• Computer skills (MS Office suite).

Recommendations 

• Preferably certified in Extron
• It would be an advantage if the candidate had experience in Higher Education
• Audio Visual equipment installation, programming, maintenance, and management will be an added advantage.
  

Duties and Responsibilities

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
• Install and maintain all Audio Visual hardware
• Install and maintain Audio Visual software
• Install and maintain all Audio Visual peripherals
• Liaise with external providers for hardware support
• Setup ad-hoc equipment for events and classes
• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the Audio Visual equipment to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• SCM process of ordering equipment
• Work with vendor support contacts to resolve technical problems with (Audio Visual equipment and software)
• Ensure Audio Visual equipment interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
• Provide user support for the initial training on equipment and software
• Assist users in the use of computer software if requested
• Provide guidance on new technology
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty Audio-Visual equipment to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the extended ICT Team
• Ensuring that user systems are able to communicate to AV systems and that users are adequately trained in the use thereof.
• Develop how-to documents, videos on the use of Audio Visual equipment and software tools.
• Relevant operational reports as and when required.
• Research and implement best practices.
  

Enquiries can be made via email at [email protected]

Assumption of duties: As mutually agreed to upon acceptance of the appointment. The University reserves the right not to make an appointment. This position may be subjected to assessments.

Women and people with disabilities are encouraged to apply.

Note: Sol Plaatje University (SPU) is dedicated to meeting its Employment Equity targets.