• National Diploma in Information Communication Technology (NQF06)
• 2 to 4 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, Active Directory
• Computer Skills (Ms Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc. will be an added advantage.
• Industry related certifications
• Good Communication skills
• Good interpersonal skills
• Willingness to work outside of normal working hours
• Ability to work within a team,
• Driver's licence

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
• Install and maintain all desktop hardware
• Install and maintain desktop software
• Install and maintain all computer peripherals
• Liaise with external providers for hardware support
• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the computer to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative system,
• Provide user support for the initial training on equipment and software
• Assist users in the use of computer software if requested
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the rest of the ICT Team
• Help users scan media such as flash drive and diskettes for any malicious ware
• Help users with e-mails that they suspect might contain malicious content, and provide the Network
• Making sure end-point security system is up to date
• Develop how-to documentation and videos to support the SPU community
• Research technology trends and latest applicable
• Ensure up-to-date skills development
• Develop, recommend and implement ICT solutions
• Participate in ICT projects to ensure that successfully
• Assist with project scoping and resource allocations
• Compile/write relevant operational reports as and when required
• Research and implement best practices
• Communicate and consult with relevant stakeholders

Enquiries can be made via email at [email protected]

Assumption of duties: As mutually agreed to upon acceptance of the appointment. The University reserves the right not to make an appointment. This position may be subjected to assessments.

Women and people with disabilities are encouraged to apply.

Note: Sol Plaatje University (SPU) is dedicated to meeting its Employment Equity targets.