Officer (P10): ITS Systems Support
Sol Plaatje University
Kimberley, Northern Cape
Permanent
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Posted 09 May 2025 - Closing Date 23 May 2025

Job Details

Job Description

Purpose
Provide system support and training to SPU Staff on the ITS Student Management System/Sub-systems and Statutory Reporting (HEMIS). 

Minimum Experience 
  • Diploma in IT or relevant qualification.
  • Minimum of 3 Years working experience that includes ITS Student Management System Experience. 
  • Computer Literate (MS Office Suite).
  • Knowledge of HEMIS 

Duties and Responsibilities 
  • Provide system related user support and training to administrative staff. 
  • Assist with and train administrative staff on Academic and Residence Application and Registration processes. 
  • Assist in system related problem solving.  
  • Assist users to view and print relevant reports. 
  • Extracting data on HEMIS submission.
  • Running SQL-Valpac validity checks on the extracted data.
  • Notify data owners to correct data (data cleaning).
  • Writing analysis reports for both submissions.
  • Performing analysis of problem areas in data-capture and data-validation.
  • Liaising with data owners.
  • Liaising with external and internal auditors on HEMIS submissions to DHeT.
  • Coordinate HEMIS processes (HR/SPACE).
  • Provide system support and training to academic and administrative staff on how to capture and update assessment and examination marks. 
  • Guide and provide training to administrative staff at schools on capturing the calculation criteria from templates. 
  • Identify problem areas and possible solutions based on the calculation criteria. 
  • Provide support to academic staff on how to capture assessment and examination marks on the Lecturing iEnabler. 
  • Assist Administrative staff and lecturers to view and print relevant reports. 
  • Provide system and user support to students.
  • Assist students with resetting login credentials. 
  • Assist with online registration processes and setups.
  • Assist with generating JasperSoft STATS reports and provide support to the Administrative staff with JasperSoft processes.
  • Assist with Academic Structure verification processes (e.g. System related capturing vs Prospectus per school). 
  • Assist with setup of new CELCAT Timetabling implementation processes.
  • Assist with setups and implementation processes of new projects, e.g. ITS Mobile, etc. 

Enquiries can be made via email at [email protected]

Assumption of duties: As mutually agreed to upon acceptance of the appointment. The University reserves the right not to make an appointment. 

Women and people with disabilities are encouraged to apply.

Note: Sol Plaatje University (SPU) is dedicated to meeting its Employment Equity targets.